Terms & Conditions
TERMS OF USE
This site is owned and operated by Sumathi Textile for your information and communication. Your access and use of the site is subjected to the following terms and conditions and all applicable laws. By accessing and browsing this website, you agree to be bound by the terms and conditions, without limitation or qualification. Sumathi Textile reserves the full rights to change, revise or update the terms and conditions for this website at any time without prior notice, and you agree to be bound by such modifications, alterations, or updates. Your periodical review of this website shall be considered as your acceptance of the revised terms and conditions.
INTELLECTUAL PROPERTY RIGHTS
The content in this website is protected by copyrights, trade names, trademarks, and these marks are owned and controlled by respective licensors. Any contents from the site shall not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This is to state strictly that the viewer will not change, modify, or exploit the marks or use any materials or content of the website for commercial purposes. Modification of the material or use of the material for any other purpose is a violation of the copyrights and other proprietary rights. The trademarks, logos, and service marks displayed on the site are our property, and any use of the marks without expressed written authorization is strictly prohibited.
AUTHENTICITY OF USER ACCOUNT
It is completely your responsibility that all the information provided by you during registration is true and accurate. You warrant you are 13 years or older. You are liable for maintaining the confidentiality of your account details and password.
LINKED SITES
In our website, we may provide links and pointers to internet sites maintained by others (“Third Party Sites”). We are not responsible for the contents of or any products or services or offer provided in such Third Party Sites.
PRICING INFORMATION
All product prices that displayed on our website are accurate when entered on the system and are exclusive of VAT (wherever applicable). Rarely pricing errors may occur on the website, but the website reserves the rights to change the price of the products at any time without any prior information. We reserve the rights to cancel any orders that contain pricing errors, with no liabilities to you, even after you receive a confirmation order mail. In such a situation, Sumathi Textile will either notify you of cancellation of the order or contact you for instructions to cancel the order.
ORDERS
Sumathi Textile is pleased to accept all orders placed by you on the website, but Sumathi Textile has the right to accept or cancel any order, irrespective of whether the order has been confirmed or not, for any reason, without disclosing any reason and without liability to you or anyone else.
All orders made through the website are subject to availability. If the product is out of stock, you will be notified. In case you were charged for the canceled order, you will be issued a refund. (The products sold on this website are not for resale or distribution. We reserve the rights to cancel any order or suspend your account, if we believe our products are being ordered in breach of this provision.)
In case you provide an incorrect delivery address, name, or do not collect the product from the delivery address, we accept no liability for the loss or return of the product whatsoever.
REFUND POLICY AND CANCELLATION POLICY
Our focus is complete customer satisfaction. In the event, if you are not provided the services promised, we will refund back the money, provided the claim is authentic as per transaction records.
CANCELLATION POLICY
Our focus is complete customer satisfaction. In the event, if you are not provided the services promised, we will refund back the money, provided the claim is authentic as per transaction records.
For Cancellations please contact the us via sumathitextile.india@gmail.com
Requests received later than 1 business day prior to the end of the current service period will be treated as void.
REFUND POLICY
We will try our best to provide the best suitable service for our clients.
In case any client is not satisfied with our product we will provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
RETURN AND EXCHANGE POLICY OF SUMATHI TEXTILE
360° parcel opening video is compulsory to raise any complaint
1. If the product you received is damaged or wrong (it should be shown in the parcel opening video), exchange will be done at our own cost.
2. The product will be exchanged based on the availability of the stock, otherwise the product amount can be used to detect in future orders.
3. There is no refund, only exchange is possible.
4. The issue has to be notified to Sumathi Textile team within 24 hours after the product is delivered. Send the issue info with order id and parcel opening video on Whatsapp to 8122673322.
5. Any size exchange in readymade products can be done if the product is available, shipping charges for return and exchange should be paid by customers. (Refer size chart before placing order)
6. In rare cases, the order may get canceled due to product unavailability or any notice of damage in the product while packing.
7. Any returns sent without prior notice will be rejected and shipped back to you at your own cost.
Any final decision regarding exchange rests with the Sumathi Textile team.
Order id should be mentioned on the return courier cover, to help us process the exchange quickly.
We will not be able to answer your queries regarding exchange on social media (Facebook and Instagram) and enquiry whatsapp number. Any queries, kindly whatsapp to our complaint number – 8122673322
(Working time: 10.00 am to 7.30pm)
(lunch time: 1.00pm-2.00pm) (All Sundays Holiday)
No returns and No exchange for
1. Without parcel opening video, any complaint will not be accepted.
2. Any defects caused by customer error.
3. Quality complaint for the products which are our handstock, good reviews, offer collections and for the products which are verified by us if its dispatched from weavers place.
4. Slight color variation (5 to 10% color may differ due to each mobile settings) Video proof is compulsory to claim for color variation – photos will not be accepted.
5. Thread pulling, minor weaving gaps, small stains caused from the loom or saree making process are not considered as damage.
6. Claiming after 48 hours of delivery.
STEPS TO FOLLOW FOR RETURN:
1. Share your order id, parcel opening video and issue details to our whatsapp complaint number 8122673322.
2. After our confirmation for the exchange, the customer has to do self-shipment to mentioned address through India post (no speed post) within 2 days and share the tracking receipt. The product must be fresh and neatly packed.
3. Once the return parcel is sent, follow till it gets delivered. Once the product is received, we will initiate the process.
ADD-ON SERVICE:
In case customer is unable to send return by themselves, we provide reverse pickup service for selected pincodes on charge of Rs.200 (varies based on product weight and location).