Terms & Conditions
Return & Exchange Policy
Effective
Date: October 2025
At Sumathi
Textile, customer satisfaction is important to us. However,
since most of our products are made through traditional weaving and artisan
processes, we follow a clear and transparent policy to ensure fairness for both
our customers and our weavers.
Important Note
360°
parcel opening video is compulsory to raise any complaint.
Complaints without a proper video will not be accepted under any circumstances.
Cases Where Return / Exchange Is Accepted
1. If the product you
received is damaged or wrong:
o
Return/exchange will be done at our own cost
if the issue is clearly shown in the parcel opening video.
2. If the quality of the
product is not as expected by the customer:
o
An exchange or wallet refund will be provided after deducting applicable
shipping charges.
o
The customer must bear the return shipping cost
to send the parcel back to us.
o
A shipping charge of ₹40 per product
from the original order will also be deducted to cover the dispatch cost
already incurred by us.
o
In case of an exchange request, the shipping charges for
sending the exchanged parcel to the customer will also be borne
by the customer.
o
The remaining balance amount (after deduction)
will be added to the customer’s wallet or adjusted against the value of the
exchanged product.
o
The final decision regarding refund or exchange
rests with the Sumathi Textile team.
3. Exchange Based on Stock
Availability:
o
Exchange will be processed based on stock
availability.
o
If the same product is unavailable, the amount
(after deduction) will be added to the Sumathi Textile wallet for future
orders.
4. Refund Type:
o
No cash refunds.
o
Refunds will only be processed as store wallet credits
or product
exchanges, based on team approval.
5. Complaint Timeframe:
o
All complaints must be raised within 48 hours after delivery.
o
Send your issue details with order ID
and parcel
opening video via WhatsApp to 8122673322.
6. Size Exchanges for
Readymade Products:
o
Size exchange is possible (based on stock
availability).
o
The customer must pay both return and exchange
shipping costs.
o
Please refer to our size chart before placing an
order.
7. Order Cancellation:
o
Orders may rarely be cancelled by Sumathi
Textile if a product is found damaged during packing or is out of stock.
o
Any such cancellation will be notified, and
refund or wallet credit will be processed accordingly.
8. Unauthorized Returns:
o
Any return sent without prior confirmation will
be rejected and shipped back to the customer at their own cost.
9. Return Parcel Condition:
o
Return parcels must be properly folded, neatly
packed, and in good condition.
o
Improperly packed or damaged return parcels will
incur additional charges before processing.
No
Return / Exchange For
1. Without
a parcel opening video — no complaint will be accepted.
2. Any
defects or damage caused due to customer handling errors.
3. Quality
complaints for products that are handstock, offer collections, verified weaver
products, bulk orders/wholesale, or uniform orders, best reviewed products.
4. Slight color variations
(5–10%) due to lighting or device display differences.
o
Only video proof will be accepted for color
issues (photos not accepted).
5. Minor
weaving gaps, thread pulls, or small stains caused during the loom process
are not considered damage.
6.
Complaints raised after 48 hours of delivery will
not be accepted.
Note: The final decision regarding refund or exchange rests with the Sumathi Textile
team.
Steps to
Follow for Return:
1. Share
your order
ID, parcel opening video, and issue details on WhatsApp to 8122673322.
2. After
receiving our confirmation, send the parcel via India Post (not Speed Post)
within 2
days, and share the tracking receipt.
3. Mention
your Order
ID on the courier cover for faster processing.
4. Once
the return parcel is received and verified, we will initiate your exchange or
wallet refund as applicable.
Customer
Support Timings:
·
Working Hours: 10:00 AM – 7:30 PM
·
Lunch Break: 1:30 PM – 2:30 PM
·
Weekly Off: Sunday
???? Order Enquiry: 8870482654
???? Complaint Number: 8122673322
???? Email:
sumathitextile.india@gmail.com
All final
decisions regarding exchange or refund rest with the Sumathi Textile team.
We kindly request customers to follow the policy guidelines strictly for a
smooth resolution process.